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Category Archives: Technology
The Good, the Bad and the Ugly
In the past few years there has been a proliferation of specialized business applications for every kind of business. Lawyers, accountants, spa owners, music teachers, golf courses – all these businesses have a variety of niche software applications built just … Continue reading
Posted in Technology
Tagged applicaitons, business, CRM, development, functionality, reporting, software, Technology, websites
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Why are you still mailing invoices?
I am always surprised when I get a paper invoice – whether it is a personal or business-related bill. Why would a business or organization send a paper invoice? they take time to produce (someone has to print them, stuff … Continue reading
Posted in Technology
2 Comments
It Is Not Enough to Ask Them What They Want
I read an article the other day, part of which really grabbed my attention. In Accounting Today Daniel Burress has a post titled Three Technology Trends Your Firm Can’t Ignore. It is his third trend that had me saying “amen!”. In … Continue reading
Posted in Technology
Tagged applications, efficient, smart phones, software, tasks, technical advisor, Technology, trends
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More Flavors of CRM
Recently, I wrote a post explaining about the different types of CRM. A recent client project made me realize that I had left a few “flavors” off the menu. This particular client is a marketing firm that wanted to implement a … Continue reading
Posted in Technology, Uncategorized
Tagged business goals, CRM, customer, managment, process, relations, retail, Sales, small business, Technology
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Tips for Small Business CRM Success
Implementing a CRM (customer relationship management) system can be a huge undertaking for a small business. Done poorly it can create more work and inefficiencies for an already small staff. Done well it can revolutionize a business by improving workflow … Continue reading
Posted in Technology
Tagged business goals, CRM, customer, managment, process, relations, retail, Sales, small business, Technology
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Weathering Storms in the Cloud
Twice over the past few weeks Microsoft’s Office 365 suffered interruptions. The first occurred on August 17th and was reported as a network interruption. Several blogs reported the cause as faulty Cisco equipment, but that fact was … Continue reading
Posted in Technology
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Review – The New Small book and app by Phil Simon
For the first time, I’m going to do a book review. I read a lot of books and articles but don’t usually do reviews – someone out there has probably already said what I have to say so I don’t bother. But … Continue reading
Posted in Technology
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How Small Businesses Can Educate Themselves on Technology
A while back there was an article on SmallBizTechnology.com about how the biggest problem small businesses have in using technology is lack of education. I absolutely agree with the sentiment – who has time to learn about technology when they have … Continue reading
The cloud and your office
I have written other posts about cloud computing and I am sure you see articles and blog posts about it all the time. I’d like to really focus in on how cloud computing can improve the efficiency with which you … Continue reading
CRM Made Sock Puppet Simple
I have written a few posts about CRM applications in the past but I’ve come to realize that folks are still confused about what CRM is. I think that is part of the reason there are so many failed CRM implementations … Continue reading
